Useful Resources

There are a number of useful sources of information on conflict, communication coaching and how to understand personalities in order to bring about the best outcomes for your team.

I’ve taken the opportunity to interview some of these authors on their seminal works. You can view the author interviews by subscribing here.

I’ve also written some articles and blog posts on communication, including understanding the linguistics of conflict, and managing reactions — two useful skills for establishing confident, cohesive conversations in the workplace.

I hope you find them useful.

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Tess Brook

Tess Brook

Workplace Mediator

Tess Brook is a nationally accredited communication and conflict coach and workplace mediator. She is Director of 1st Call Consulting, and offers professional development training, coaching and consulting.  She works one-on-one with parties in conflict, with teams focused on creating effective conversations, and engaging large teams in conflict resolution. 

Access some of her articles and multimedia resources here.

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Bill Eddy

Bill Eddy

High Conflict Specialist, LCSW, Esq.

Bill Eddy is one of the world’s leading high conflict specialists, and the co-founder and Training Director for the High Conflict Institute in San Diego, California. Bill is a lawyer, therapist, mediator, author and developer of the high conflict personality theory.

Find out more about the work of the High Conflict Institute, and Bill Eddy’s books and articles.


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