Meet Tess

Life is full of conversations.

And some conversations are hard to have. Your heart starts to race, you stumble over your words. Perhaps you unintentionally become defensive or aggressive and get people off side. But it doesn’t have to feel like this.

You can have more confident, cohesive and effective conversations. And I can help.

I’m a mediator, conflict coach and communication specialist who can help you prepare for and successfully manage your difficult conversations. Whether it’s conflict coaching or facilitated conversations, team intervention or redundancy management, change or organisational communication, dispute resolution, complex conflict resolution or mediation, my step-by-step approach will change the way you tackle your workplace challenges. I will show you how to bring your best you to the table and get the most out of all of life’s important conversations.

My mission is to turn you (and your people) into a confident communicator.

You’ll procrastinate less and take action more. I take a cohesive, structured and non-confrontational approach to help you get unity between your thoughts, words and feelings and turn this into positive action.

I love seeing people develop the skills to confidently handle whatever conversations they need to have and be the best they can be.

And I’d love to help you and your team be effective communicators in the moments that matter.





To find out more about what it’s like to work with me, read on below or check out what my clients have to say.

Want to get in touch?

You can do that here.

Working with me

I take a personal, direct approach with a focus on action-oriented learning. This is because great things happen when real change happens. My process makes sure that everyone involved will transition from knowing “what to do” to knowing “how to do it”.

I’ve got a great many tools in my communication arsenal so I can always tailor a solution that will take you where you need to go and I’m the person who will be with you each and every step of the way.


Nationally Accredited Mediator.

Nationally Accredited Conflict Coach.

Chair of the Institute of Arbitrators and Mediators Australia (IAMA) Queensland Chapter (2012 – 2015).

President of Business Communicators Queensland (BCQ) from (2010 – 2014) during which time I established and ran BCQs mentoring program.

Established and ran the Mediator Insight Program for IAMA (QLD).

About 1st Call Consulting

1st Call Consulting is the boutique communications consultancy through which I practice. We specialise in workplace conflict, including complex team interventions. Regardless of the strategy we call upon to deal with conflict in your workplace, we provide all your employees with essential communication skills that will increase their ability to be more effective communicators and handle difficult situations in the future by turning conflict into conversation and conversation into outcomes.

Interested in finding a solution to your workplace conflict?

Get in touch with me for a free, confidential conversation.