About my interviews
I have a simple vision: for everybody to become confident communicators. These interviews are designed to provide practical skills you can apply straight away.
About my interviews
Today I interviewed Bill Eddy about his book, ‘It’s all your fault at work. Managing Narcissists and Other High-Conflict People’ that he co-authored with L. Geogri DiStefano LCSW
This interview is a practical introduction to managing High-Conflict People.
Bill helps us identify when to adjust our response. He states a normal response just don’t work. So to quote Bill,
” Just Fuhgeddaboutdit! ”
He goes on to say HCP people have a cycle of high-conflict thinking that goes like this:
~ 1. A mistake assessment of danger M.A.D.
~ 2. Behaviour that’s Aggressively Defensive B.A.D.
~ 3. Negative Feedback N.F.
As far as acronyms go MAD and BAD are pretty cool.
In this interview you will learn how to:
~ Connect (yes, connect)
~ Analyse the situation
~ Respond (how and what to respond to)
~ Set limits to their behaviours
Seriously this interview is packed full of gems.
Enjoy, Cheers Tess
PS If you loved this interview:
~ Why not share it with your friends on social media and
~ Gather some work colleagues together, watch it a lunch time and discuss the techniques presented
About Bill Eddy, LCSW, ESQ.
Bill Eddy is internationally renowned as one of America’s best-known High-Conflict Specialists. He has a global reputation as a leading thinker having designed new ways to approach high-conflict situations. He challenges our conventional thinking and automatic reactions to high conflict behaviour and hides you to incredibly effective and simple methods to approach High-Conflict People.
If you enjoyed the interview you will love the book. You can buy it from the following locations.
Hardcopy purchase Australialia
What people are saying about the interview
I found the webinar really interesting and I can listen to Bill all day!
Chief Compliance Officer
Australian Communication Exchange Limited
The webinar was terrific. Congratulations on such a professional session.
Mediator and Conflict Management Coach
Conflict Resolution Centre
Thanks for arranging this terrific session and to Bill for sharing.
On The Cusp
The interview was great and I thoroughly enjoyed it.
I’ll be ordering the book asap.
State Manager | Business Credit NSW / ACT
Bank Of Queensland