About my interviews
I have a simple vision: for everybody to become confident communicators. These interviews are designed to provide practical skills you can apply straight away.

A practical ‘how to’ guide to respond to High-Conflict People (HCP) and their personal attacks.

My guest today is the founder of The High-Conflict Institute, Bill Eddy, LCSW, ESQ. I have the pleasure of interviewing Bill about his book, BIFF Quick responses to High-Conflict People and their personal attacks, hostile email and social media meltdowns.

Bill describes the 4 characteristics of HCP as:
~ Preoccupation with blaming
~ All-or-nothing thinking
~ Unmanaged emotions
~ Extreme behaviours

In this interview you will learn how to respond to their personal attacks using the surprisingly simple BIFF technique. With BIFF standing for Brief, Informative, Friendly and Firm.

Enjoy. Cheers Tess

PS If you loved this interview:
~ Why not share it with your friends on social media and
~ Gather some work colleagues together, watch it a lunch time and discuss the techniques presented

About Bill Eddy, LCSW, ESQ.

Bill-Eddy-150pxBill Eddy is internationally renowned as one of America’s best-known High Conflict Specialists. He has a global reputation as a leading thinker having designed new ways to approach high-conflict situations. He challenges our conventional thinking and automatic reactions to high conflict behaviour and provides you with incredibly effective and simple methods to approach High-Conflict People.

If you enjoyed the interview you will love the book. You can pick up a copy from the following locations.

BIFF-Book-coverBIFF (hard copy) Australian outlet

How to write BIFF responses

DVD (20 minute video)

Coaching for BIFF responses

DVD (50 minutes video)

What people are saying about this interview

Bill, thanks for the great overview of a very helpful approach.
Sandra Hogan
Write Business