What is …

Conflict coaching is a one-on-one process (conducted by a conflict coach*) that helps the individuals develop skills and confidence in order to be able to proactively engage, manage and constructively work towards dispute resolution. In doing so individuals develop and essential day-to-day communication skills.

Facilitated conversation(s) is a process (less formal process to mediation) in which individuals in dispute use the assistance of a specialist* to facilitate conversations between them in order to reach agreement. Often the process is designed by the facilitator once the overall needs are identified.

Mediation is a formal process that promotes the self-determination of participants and in which participants, with the support of a mediator*:

(a) communicate with each other, exchange information and seek understanding
(b) identify, clarify and explore interests, issues and underlying needs
(c) consider their alternatives
(d) generate and evaluate options
(e) negotiate with each other; and
(f) reach and make their own decisions.

Extracted from the National Mediator Accreditation System (NMAS)

Team interventions are designed based on the needs of the situation. They facilitated by a specialist* and typically consist of an initial assessment of the situation through confidential conversation with key members, designing a proposed path forward, which typically consist of a blended process of one-on-one coaching in preparation for facilitated conversations or mediation.

What process is right for me? If you are uncertain about what process is right for your organisation call me.

Each situation is unique to the people, the context and the organisation. I will be happy to talk you through your needs.

Note * Your practitioner should:

  • hold appropriate Mediation and Conflict Coaching qualifications and
  • be current in their continuous professional development

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