Useful Resources

There are a number of useful sources of information on conflict, communication coaching and how to understand personalities in order to bring about the best outcomes for your team.

I’ve taken the opportunity to interview some of these authors on their seminal works. You can view the author interviews by subscribing here.

I’ve also written some articles and blog posts on communication, including understanding the linguistics of conflict, and managing reactions — two useful skills for establishing confident, cohesive conversations in the workplace.

I hope you find them useful.

Portrait of Tess Brook magenta dress
Tess Brook

Tess Brook


Tess Brook is a communication and conflict coach and work place mediator. She specialises in deconstructing language and conflict alike. She creates awareness around how language leads to conflict, simply from your word choice, (refer to problematic words) and communication patterns. She works one-on-one (communication coaching), with parties in conflict (conflict coaching and/or mediation), teams focused on creating effective conversations (The trouble with talking program) as well as large team conflict resolution.


Bill Eddy

High Conflict Specialist, LCSW, Esq.

Bill Eddy is one of the world’s leading high conflict specialists, and the co-founder and Training Director for the High Conflict Institute in San Diego, California. Bill is a lawyer, therapist, mediator, author and developer of the high conflict personality theory.

Find out more about the work of the High Conflict Institute, and Bill Eddy’s books and articles.

Find out more



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