Mediation is a formal process that promotes the self-determination of participants and in which participants, with the support of a mediator*:
(a) communicate with each other, exchange information and seek understanding
(b) identify, clarify and explore interests, issues and underlying needs
(c) consider their alternatives
(d) generate and evaluate options
(e) negotiate with each other; and
(f) reach and make their own decisions.
Extracted from the National Mediator Accreditation System (NMAS)

Note * Your practitioner should:

  • hold appropriate Mediation and Conflict Coaching qualifications, and
  • be current in their continuous professional development.

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