Mediation is a formal and structured process, which navigates participants towards a self-determined outcome. It’s approach is much more formal than a facilitated conversation.
With the support of a qualified mediator, participants work to:
- Communicate with each other, exchange information and seek understanding.
- Identify, clarify and explore interests, issues and underlying needs.
- Consider their alternatives.
- Generate and evaluate options.
- Negotiate with each other.
- Reach and make their own decisions.*
Through the application of action-orientated learning, my mediation approach involves preparation work that focuses on how managers, employees or participants can say what they want to say to get the best outcome for all those involved.
What’s the outcome?
By design, a mediation process gets all the parties to listen to each other’s needs. In doing this, they gain insight into what is important to each other. Magic can happen. Often participants of mediation learn that the intentions behind the other person’s actions were different to what they first assumed.
A successful mediation can still end with everyone agreeing to disagree. What’s important is that everyone will have learnt how to respectfully communicate when they disagree and bring it back to professional opinions rather than personal attacks.
* The Mediation Process according to the National Mediator Accreditation System (NMAS)
Looking for a qualified mediator? Get in touch for a confidential conversation to find out more about the process and how I can help.