Learn this amazingly simple technique as we interview Bill Eddy about his book, What’s your proposal?
Free Webinar 24 February 2016 11.30am to 12.30pm Brisbane – Register now
Once again, I have the pleasure of interviewing Bill Eddy, LCSW, Esq, about his book, What’s Your Proposal? Shifting high-conflict people from blaming to problem solving in 30 seconds.
Bill Eddy is internationally renowned as one of Americas best-known High Conflict Specialists. He has a global reputation as a leading thinker having designed new ways to approach high conflict situations. He challenges our conventional thinking and automatic reactions to high-conflict behaviour and guides you to incredibly effective and simple methods to approach High-Conflict People.
Excerpt from chapter 2 of Bill Eddy’s book titled: So What’s Your Proposal? Shifting High-Conflict People from Blaming to Problem Solving in 30 seconds. (www.unhookedbooks.com)
When you are dealing with high-conlfict people, they are often over-reacting and stuck in their right brain defensiveness. If you tell them they are over-reacting or tell them to “calm down”, they will get angrier with you. This is because they are interpreting your tone of voice and facial expressions as threatening. Rather then shifting them, you are reinforcing their upset emotions by responding with your own defensive reacting.
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Register now Webinar 24 February 2016
Brisbane -11.30am – 12.30pm
Sydney 12.30 – 1.30pm
California 23 February 2016 5.30 – 6.30pm
Bill Eddy is the author of many books, and the President of the High Conflict Institute: www.HighConflictInstitute.com.
Tess Brook is the founder of the blog: The Trouble With Talking. She is communication and conflict coach and mediator. Her Blog http://www.thetroublewithtalking.com.au
Her mediation website http://www.tessbrookmediator.com.au