Tess Brook communication and conflicit specialist copy

About Tess Brook

Tess is a communication and conflict specialist. She is a:

Communication coach
Conflict coach (nationally accredited)
Mediator (nationally accredited) and
Passionate educator

Tess has held the Institute of Arbitrators and Mediators Australia (IAMA) Queensland Chapter Chair role for 4 years.
Tess established and ran the Mediator Insight Programme for IAMA (QLD).

Tess held the position of President of Business Communicators Queensland (BCQ) for 5 years.
While in this role she established and ran BCQs mentoring programme.


About 1st Call Consulting

We are a boutique communications consultancy specialising in work-place conflict and the more complex team inteventions.

Regardless of what intervention you select we provide your employees with the essential communication skills to turn

Conflict into conversations
Conversations into outcomes

It is our aim that at the end of our intervention your employees will be more effective communicators with increased skills to be able handle future difficult situations.